Privacy Policy

1. Introduction

FS Dietary Fiber (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We comply with the General Data Protection Regulation (GDPR) for users in the EU/UK and the California Consumer Privacy Act (CCPA) for users in California, USA.

2. Information We Collect

  • Personal Information: name, email address, phone number, company details, shipping/billing address.
  • Technical Data: IP address, browser type, device information, cookies.
  • Transactional Data: inquiries, purchase history, payment records.

3. How We Use Your Information

  • To provide and improve our products and services.
  • To process and respond to your inquiries and orders.
  • To comply with legal obligations and certification requirements.
  • For marketing communications (only with your consent).

4. Legal Basis for Processing (GDPR)

  • Contract: to fulfill an order or inquiry.
  • Consent: for marketing or optional data collection.
  • Legal Obligation: compliance with applicable laws.
  • Legitimate Interests: business operations, fraud prevention, customer service.

5. Your Rights (GDPR & CCPA)

You may:

  • Request access to your data.
  • Request correction or deletion of your data.
  • Request restriction of processing.
  • Object to processing for marketing.
  • Request data portability (GDPR).
  • Opt-out of the sale of personal information (CCPA).

To exercise your rights, contact us at [email protected].

6. Data Sharing and Transfers

We do not sell personal data. We may share data with trusted third-party service providers (e.g., logistics, payment processors, IT support) under strict confidentiality agreements. Data may be transferred outside your country, with safeguards under GDPR (Standard Contractual Clauses).

7. Data Retention

We retain personal data only as long as necessary for business, legal, or regulatory purposes.

8. Security

We use administrative, technical, and physical safeguards to protect personal information from unauthorized access or disclosure.

9. Cookies

We use cookies to improve website functionality, analytics, and user experience. See our Cookie Policy for more details.

10. Children’s Privacy

Our services are not directed to children under 16 (EU/UK) or under 13 (US).

11. Contact Us

If you have questions or concerns, contact us at:
Email: [email protected]
Website: https://xiangogo.cn/